Help Center

Answers updated in 2026

365pg FAQ — Complete Guide for Players

Find quick answers about registration, Pix, bonuses, Sports Betting, slots, Live Casino, withdrawals, and responsible gaming at 365pg. All in Portuguese, no runaround.

Categories

💬

Didn't find it?

Our 24h support team responds in Portuguese.

Talk to Support
35 questions found

No results found

Try different keywords or contact 24h support.

Registration & Account

Signing up at 365pg is free and takes less than 2 minutes. Go to the Sign Up, fill in your full name, CPF, date of birth, phone number, email, and password. Confirm your email via the link we send you and you're all set — your account is active. You can explore games in demo mode before making any deposit. Registration is only allowed for users aged 18 and over, one CPF per account.

No documents are required at registration or for your first deposit. Identity verification (KYC) is only requested at the time of your first withdrawal — once. You'll need a photo ID (RG, CNH, or passport) and a recent proof of address in your name. The process takes up to 48 business hours and, once approved, future withdrawals won't require new submissions as long as your details haven't changed.

No. Each individual may have only one active account on 365pg, identified by CPF. Duplicate accounts will be closed and balances may be withheld. If you've lost access to your original account, do not create a new one — contact 24h support to recover access through identity verification. Using another person's CPF is also strictly prohibited and constitutes account abuse.

First, check your spam or junk folder — that's where most cases end up. If it's not there, go to the 365pg and click "resend confirmation email". The new link arrives within 5 minutes. If it still doesn't work, contact 24h support via chat with the email address and CPF used during registration — the team will activate your account manually after verification.

Go to Settings → Personal Data after logging in to 365pg. Changes to your email address or phone number require confirmation via a code sent to your current contact — for security purposes, to prevent someone from updating your details without your authorization. Full name changes must be requested through 24h support, along with a document confirming the correct name.

Request account closure via the 24h support chat. There is a 72-hour reflection period before the closure takes effect — during which you can cancel. After 72 hours, the account is permanently closed, any available balance is returned via Pix to the CPF holder's key within up to 5 business days, and the same CPF cannot be used to open a new account. Uncompleted bonuses are forfeited; only the real balance is returned. If you'd prefer a temporary break, consider the temporary self-exclusion from 24 hours to 90 days.
Deposits & Withdrawals

After logging in, go to Wallet → Deposit → Pix. A 365pg displays a unique Pix key for your transaction. Copy the key, open your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil, C6 Bank, or any other), complete the Pix transfer, and your balance appears in your account within seconds. The minimum deposit is R$ 20.00. The system operates 24 hours a day, 7 days a week, including holidays and weekends.

Under normal circumstances the balance appears within seconds. In rare cases of banking system instability, it may take up to 15 minutes. If after 15 minutes the balance still hasn't appeared, contact 24h support via the 365pg and provide the Pix receipt (including the transaction ID). The team will verify and manually release the balance within minutes. Do not make a second deposit before the issue is resolved — to avoid a duplicate payment.

Withdrawals on 365pg are processed exclusively via Pix to the key registered under the account holder's CPF. Go to Wallet → Withdraw, enter the amount, and confirm. Processing takes up to 10 minutes for accounts with completed KYC verification. The first withdrawal requires submission of a government-issued ID (a one-time step, approved within up to 48 business hours). The minimum withdrawal amount is R$ 20.00. Bonus withdrawals are only possible after the required rollover has been completed.

Beyond Pix — the fastest method — the 365pg accepts: credit and debit card (Visa, Mastercard and Elo, instant deposit from R$ 20.00), PicPay (PicPay balance, instant), Mercado Pago (Mercado Pago balance, instant), boleto bancário (processing within up to 3 business days, minimum R$ 30.00) and TED bank transfer through banks such as Nubank, Itaú, Bradesco, Banco do Brasil, and others (up to 1 business day). All payments are in Brazilian reais (R$) — no fees charged by the platform.

For accounts with completed KYC verification, there is no maximum withdrawal limit per transaction. Accounts without completed KYC have lower limits until verification is finalized. Very large withdrawals may be subject to additional security review — which is typically completed within 24 business hours. VIP accounts receive priority processing and may have different daily limits. For questions specific to your limits, contact 24h support.

The most common reasons for a withdrawal being declined at 365pg include: incomplete KYC or invalid documents; Pix key not linked to the account holder's CPF; balance consisting of bonus funds with an unmet rollover requirement; mismatch between registration details and submitted ID; or suspected irregular activity triggering a manual security review. In all cases, the 24h support team will tell you the specific reason and what steps to take to release the withdrawal.

No. A 365pg does not charge any fees on deposits or withdrawals. The amount you deposit is the amount that hits your account; the amount you request to withdraw is what arrives in your bank account. Any fees charged by your financial institution (such as TED transfer fees at some banks) are the bank's responsibility — not 365pg's. That's why Pix is the most recommended method: free at virtually every Brazilian bank.
Bonuses & Promotions

On the first qualifying deposit of R$ 20.00 or more, the 365pg doubles your deposit up to R$ 500.00. That means: deposit R$ 100.00 and receive an extra R$ 100.00 in bonus funds. The credit is automatic — no additional code needed for the standard bonus. The bonus has a rollover of 30x on the bonus amount, with 30 days to complete it. For new registrations only, once per CPF. Full terms available at Terms and Conditions.

Rollover is the number of times you need to wager the bonus amount before you can withdraw. At 365pg, the welcome bonus has a 30x rollover requirement on the bonus amount — not on the deposit. Example: you received a R$ 100.00 bonus. You need to place a total of R$ 3,000.00 in bets using your bonus balance to complete the rollover and convert that amount into withdrawable funds. Your progress is visible under Wallet → Active Bonuses. Bets with very low odds may not count toward the rollover — check the specific terms of each promotion.

Yes. In addition to the welcome bonus, 365pg offers: weekly cashback on net losses; weekly reload bonuses for qualifying deposits; slots tournaments with real BRL prizes; special promotions during major events like Copa do Brasil, Libertadores, and CBLOL; and a points-based VIP program with exclusive perks such as priority withdrawals, higher cashback, and dedicated support. Check active promotions in the Promotions after logging in.

If the rollover period expires before the conditions are met, the bonus balance is automatically canceled. Your real deposited balance (excluding the bonus) remains intact and available for withdrawal as normal. The 365pg sends email alerts when your rollover deadline is approaching — check your inbox or the notifications inside the platform so you don't miss the deadline.

During registration, in step 3 (Confirmation), there is a dedicated field for "Promotional Code". Enter the code you received and it will activate the associated exclusive promotion. For deposits with a promotional code after registration, the field appears on the deposit screen before you confirm the transaction. If you registered without using the code and want to apply it now, contact 24h support — in some cases it can be applied manually depending on the promotion.

Yes. If you'd rather deposit without activating any bonus — for example, to be able to withdraw without meeting rollover requirements — simply don't accept the bonus offer on the deposit screen. The 365pg always shows the option to accept or decline the bonus before confirming each deposit. Once accepted, the bonus cannot be removed retroactively. If you're unsure which option suits your playing style, the 24h support team can help you decide.
Games & Sports Betting

The 365pg offers: Sports Betting — football (Brasileirão Série A, Copa do Brasil, Libertadores), volleyball, basketball (NBB), UFC/MMA, tennis, and 30+ sports, with live and pre-match markets; Slots — over 1,000 titles from providers like Pragmatic Play, PG Soft, and NetEnt; Live Casino — blackjack, roulette, baccarat, and game shows with real dealers; Crash Games — Aviator, JetX, Spaceman; Poker and Roulette; and E-sports — CBLOL, CS2, Valorant, Free Fire, and more.

Yes. Most slots and casino games at 365pg has a free demo mode accessible without a deposit — and in some titles, even without creating an account. In demo mode you play with virtual credits and can test all game features before wagering real money. Crash games like Aviator also have a demo version. Live casino games with real dealers do not have a demo mode, as they involve real-time streaming.

All games available at 365pg are provided by certified suppliers using random number generators (RNG) audited by independent organizations. The RTP (Return to Player) for each slot is listed on the game's page, usually accessible via the information icon (ⓘ) before you start. Typical slot RTPs range between 94% and 98% — meaning that on average, over the long run, for every R$ 100.00 wagered, the game returns between R$ 94.00 and R$ 98.00 across all players. Individual results vary widely.

Live betting at 365pg allow you to bet on matches in progress — odds update in real time based on the score and flow of the game. This applies to football (Brasileirão, Copa do Brasil, Libertadores), UFC, e-sports, and other sports. Cash out is available on major matches: it lets you settle a bet before the final result, receiving a value proportional to the current state of the game. The available cash out amount appears next to the open bet under "My Bets".

If a match is officially canceled or postponed — for example, a Brasileirão game suspended due to rain or a confederation decision — all bets associated with that event are voided and the staked amount is fully refunded to your account balance. For accumulator (combo) bets, the voided selection is removed and the remaining bet is recalculated using the odds of the remaining selections. Postponed matches that take place within 24 hours of the original scheduled time typically keep existing bets active.

Yes. Each betting market has an individually defined maximum limit, which varies by sport, competition, and market type. The limit is displayed automatically on the bet slip when you enter an amount above what's allowed. Brasileirão Série A markets tend to have higher limits than lower-division markets. For high-volume betting, VIP accounts may have differentiated limits — contact 24h support for more information.

The 365pg covers the top esports tournaments in Brazil and worldwide: CBLOL (League of Legends Brazil), CS2 (IEM, Majors), Valorant Champions, Free Fire, Rainbow Six Siege, and Dota 2. Available markets include: match result, map winner, total number of maps, first to eliminate, map handicap, and — for select titles — round-by-round markets. Live esports betting is offered for major events, with odds updated in real time.

Crash games like Aviator, JetX, and Spaceman work like this: you place a bet before each round starts, a multiplier begins to rise (1x, 2x, 5x…) and you need to cash out before the multiplier "crashes" — meaning it drops to zero. If you cash out in time, you receive your stake multiplied by the number at the moment of withdrawal. If the crash happens before you cash out, you lose the bet. The outcome is determined by a certified, audited RNG algorithm — there is no way to predict the crash with certainty. Demo mode available.
Account & Security

On the 365pg login screen, 365pg, click "Forgot my password". Enter your registered email and you'll receive a recovery link within 5 minutes — check your spam folder. Click the link, create a new password, and log in as usual. The link expires in 30 minutes for security reasons. If you no longer have access to your registered email, the 24h chat support can assist with an alternative verification using your CPF and personal details. Visit the login to get started.

After logging in, go to Settings → Security → Two-Factor Authentication. Choose between SMS to your registered phone number or an authenticator app (Google Authenticator or Microsoft Authenticator). Follow the step-by-step process — it takes less than 2 minutes. With 2FA enabled, each login requires a 6-digit code in addition to your password. The 365pg strongly recommends 2FA for all users as the most effective protection against unauthorized access.

Account suspensions at 365pg can occur due to: pending KYC for withdrawals; suspected irregular activity or bonus abuse; mismatched registration details; an active self-exclusion request; or a preventive security check following a suspicious login. Contact 24h support via chat with your CPF and registered email. The team will identify the specific reason and walk you through the steps to resolve it. The 365pg does not suspend accounts without a technical or security reason.

The 365pg never asks for your password via email, WhatsApp, or SMS. It never asks you to make an urgent deposit to "unlock your account" or "secure a bonus." It never sends WhatsApp links asking you to log in on any site other than 365pg.best. Always check the domain in your browser's address bar — it should be exactly 365pg.best, with the SSL padlock visible. If you suspect a fake message or unauthorized access, contact 24h support immediately.

Yes. The Android app is available as an APK for direct download — app stores have restrictions on betting platforms in Brazil. The download link is in the Downloads section inside your account after logging in. The iPhone (iOS) app is also available. In both cases, the experience is complete: live betting, slots, casino, Pix withdrawals, 24h support, and account settings. The site is also fully responsive and works perfectly in your mobile browser with no need to install the app.
Responsible Gambling

Go to Settings → Responsible Gaming → Deposit Limits. You can set a maximum deposit amount for daily, weekly, and monthly periods — all three at once. Reductions take effect immediately; increases only apply after 7 calendar days (an intentional cooling-off period). All responsible gaming features are free and available to any registered user on 365pg. Learn more at Responsible Gambling.

Temporary self-exclusion blocks account access for 24 hours, 7 days, 30 days, or 90 days. The block is immediate and irrevocable until the chosen deadline — it cannot be unlocked early. No deposits are accepted during the period; your balance is preserved. For permanent closure, requested through 24h support, there is a 72-hour cooling-off period before it takes effect. These mechanisms exist precisely to work as real protection — not a button that can be reversed on impulse.

The 24h support at 365pg is trained to guide you on responsible gambling without judgment. You can open the chat at any time to set limits, request self-exclusion, or simply talk about your situation. The team can refer you to specialized resources when needed. Additionally, CVV (Centro de Valorização da Vida — 188) offers free emotional support 24 hours a day. Remember: asking for help is the smartest decision you can make, not a sign of weakness. More information: Responsible Gambling.
35
Questions Answered
7
Categories Covered
24h
Portuguese-Language Support
R$ 0
Support Fee

Support Channels

Didn't Find Your Answer Here? Talk to Us

The FAQ for 365pg covers the most common questions, but sometimes your situation is specific. These are the available channels to speak directly with the team.

24h Live Chat
The fastest channel. Live chat with real agents in Brazilian Portuguese, available 24 hours a day, 7 days a week — including holidays and weekends. No chatbot for account, security, or payment issues. Access it via the chat icon inside the platform after logging in.
Support Email
For issues that require documentation or a written record — such as transaction disputes, KYC verification, or formal requests. Send an email to contato@365pg.best with as much detail as possible. The response time is up to 24 business hours, though it usually happens within a few hours.
Responsible Gaming Support
Have questions about limits, self-exclusion, or want to talk about your relationship with gambling? The same 24h chat has agents specifically trained in responsible gaming — no judgment, just real guidance. Tools like deposit limits and self-exclusion are activated in real time by the support team.

About 365pg

Everything You Need to Know About the Platform

The 365pg was built with the Brazilian player in mind — featuring Pix as the primary payment method, genuine Portuguese-language support, and content that resonates with fans who cheer for Flamengo, follow the Brasileirão every weekend, tune into the CBLOL, or enjoy a slots session after work. This FAQ exists because we believe a well-informed player is a more satisfied player.

Signing up at 365pg is free, takes less than 2 minutes, and comes with no financial commitment. You can explore the platform, try games in demo mode, and only deposit when you're sure it's right for you. The minimum deposit via Pix is R$ 20.00 — no catches, no hidden fees, no charges from the platform.

If you landed here looking for bonus information, know that 365pg has a clear policy: each promotion's terms are displayed in Portuguese before you accept anything. The welcome bonus rollover is 30x the bonus amount within 30 days — not the lowest on the market, but it's straightforward and written without fine print. If you'd rather play without a bonus to keep your withdrawal flexibility, simply decline the offer on the deposit screen.

When it comes to security, 365pg uses SSL 256-bit encryption on all communications, passwords stored with irreversible hashing, 2FA available for all users, and login monitoring on new devices. The platform will never ask for your password through any external channel — if you receive a message like that, it's a scam.

Responsible gambling isn't a footnote on 365pg — it's a real set of tools any user can activate in their account settings: daily, weekly, and monthly deposit limits, session alerts, temporary self-exclusion from 24 hours to 90 days, permanent self-exclusion, and a 12-month account activity report. All free, all accessible, no need to contact support for most tools.

If this FAQ didn't answer your question, the 24h Portuguese-language support chat is one click away — inside the platform, at the bottom of the screen. Or send an email to contato@365pg.best if you prefer written communication. The 365pg responds in Portuguese, with no automated replies for account, security, or payment inquiries.

Reminder: Sports betting and casino games involve real financial risk. Entertainment on 365pg should be funded with leisure money — not money meant for essential expenses. Set your limits before you start, not after. Free tools are available under Settings → Responsible Gaming.
Verified License
SSL 256-bit
LGPD Compliance
24/7 Support
Instant Pix

Get Started

Ready to Create Your Account at 365pg?

Free registration in under 2 minutes. 100% bonus on your first deposit up to R$ 500.00 via Pix. Brasileirão, slots, live casino, e-sports, and crash games — over 1,500 games waiting for you. 24h support in Portuguese.

+18 only • Gamble responsibly • Terms and conditions apply • Betting involves risk

Create a Free Account
🛡️

Play Responsibly at 365pg

Betting is entertainment — not a guaranteed source of income. A 365pg offers free self-exclusion tools, deposit limits, and session alerts. Set your limits before you start. 24h support is available for responsible gaming.

Responsible Gambling Terms and Conditions Privacy
18+ years
only
Português